Returns & Refunds 🌸

What can be returned?

Items are eligible for return if they meet all of the following:

• Returned within 14 days of delivery
• Unworn, unwashed and in original condition
• All tags still attached
• In original packaging
• Accompanied by proof of purchase

What cannot be returned?

• Items returned after 14 days of delivery
• Items that have been worn, washed or altered
• Sale or discounted items (unless faulty)
• Items without original tags or packaging
• Skincare, bath products or opened items for hygiene reasons
• Gift cards

How to return

1. Email us at info@babyandbloom.co.za with your order number and reason for return
2. We'll respond within 24 hours with return instructions
3. Pack your item securely in its original packaging
4. Ship the item back to us — return shipping is at your cost
5. Once received and inspected, we'll process your refund or store credit within 3–5 business days

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–5 business days.

You may also opt for store credit which will be applied immediately to your Baby & Bloom account.

Faulty or incorrect items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery at info@babyandbloom.co.za with:

• Your order number
• A photo of the item and the issue

We will arrange a replacement or full refund at no cost to you.

Still have questions?

Our team is happy to help with any return or refund queries. We typically respond within 24 hours.