Got questions? We've got answers
Frequently Asked Questions 🌸
Everything you need to know about Baby & Bloom. Can't find your answer? We're always happy to help.
Simply browse our collections, select your product and size, and click "Add to cart". When you're ready, click the cart icon and proceed to checkout. You'll receive an order confirmation email once your order is placed successfully.
We process orders quickly! If you need to make a change or cancel, please contact us at info@babyandbloom.co.za within 2 hours of placing your order. Once an order has been dispatched we are unable to make changes.
Once your order has been dispatched, you'll receive a shipping confirmation email with your unique tracking number and a link to track your package via The Courier Guy. You can also log into your account to view your order status.
Yes! You'll receive an order confirmation email as soon as your order is placed. Please check your spam or junk folder if you don't see it in your inbox. If you still don't receive it, contact us and we'll resend it.
No — you can checkout as a guest. However, creating an account makes it easier to track your orders, save your details for future purchases, and access your order history.
Standard shipping via The Courier Guy costs R135. Orders over R1,000 qualify for free shipping — no code needed, it's applied automatically at checkout!
Orders are processed within 1–2 business days and delivered within 3–5 business days after dispatch. Delivery times may vary depending on your location and courier delays.
Currently we ship within South Africa only. We hope to expand to international shipping in the future — follow us on social media to stay updated!
We use The Courier Guy for all deliveries. They are a reliable nationwide courier service with tracking available on all parcels.
The Courier Guy will attempt delivery and if unsuccessful, will leave a notification. You can then arrange a redelivery or collection directly with them using your tracking number.
We accept returns within 14 days of delivery on items that are unworn, unwashed, with all tags attached and in original packaging. Please visit our Returns & Refunds page for full details.
Email us at info@babyandbloom.co.za with your order number and reason for return. We'll respond within 24 hours with return instructions. Please note that return shipping costs are at your expense.
Yes! If you need a different size, contact us within 14 days of delivery. Subject to stock availability, we'll arrange an exchange. If the size is unavailable, we'll issue a store credit or refund.
Once we receive and inspect your return, we'll process your refund within 3–5 business days to your original payment method. You'll receive an email confirmation once processed.
Our sizing guide is available on every product page. As a general guide:
- Newborn — Up to 3.5kg
- 0–3 Months — 3.5kg to 6kg
- 3–6 Months — 6kg to 7.5kg
- 6–12 Months — 7.5kg to 10kg
When in doubt, size up — babies grow fast! 🌸
Absolutely. As a registered nurse and first-time mama, I personally test and vet every product we stock. All our products are carefully selected for safety, quality and suitability for babies. We only stock brands and products we trust completely.
- Machine wash cold with like colours
- Gentle cycle — inside out
- Tumble dry low or lay flat to dry
- Do not wash with items with zippers or hardware
- Cool iron if needed
Always follow the care label on each specific item.
We do our best to restock popular items. Follow us on Instagram and Facebook or sign up to our newsletter to be the first to know when items are back in stock. You can also contact us to be added to a waitlist for a specific item.
We accept all major payment methods including:
- Visa & Mastercard (credit and debit)
- EFT (Electronic Funds Transfer)
- PayFast
- Apple Pay & Google Pay (where available)
All payments are processed securely. We never store your card details.
Absolutely. Our website is powered by Shopify, one of the world's most trusted e-commerce platforms. All transactions are encrypted using SSL technology and we never store your payment details.
We are looking into offering buy now pay later options in the near future. Follow us on social media to stay updated on new payment options as we add them.
At checkout, you'll see a field labelled "Discount code". Enter your code there and click "Apply". The discount will be deducted from your order total automatically. Only one discount code can be used per order.
Still have a question?
Our team is always happy to help. We typically respond within 24 hours.
Contact us 🌸